qu9i's Privacy Policy

qu9i ("we", "us", or "the platform") operates a safe and transparent online gaming environment for users in Bangladesh. This privacy policy explains in detail how your personal information is collected, processed, stored, and protected when you visit or use our website qu9i.bar.

By creating an account or using any of our services on the platform, you agree to the terms of this policy. This policy applies only to qu9i's own platform — we are not responsible for third-party websites or services. If you disagree with any part of this policy, please refrain from using the platform.

qu9i collects only the information necessary to provide our services properly. The types of information collected are as follows:

2.1 Identity & Contact Information

• Full name and date of birth (for age verification)
• Email address and mobile number
• Current and permanent address
• National ID card or passport details (for identity verification when required)

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account details (for transaction processing only)
• Bank account details (for processing withdrawals)
• Transaction history and amounts

2.3 Technical Information

• IP address and device identifier
• Browser and operating system type
• Cookies and session data
• Visit time and duration on the platform

2.4 Gaming Activity Information

• Game play history and betting records
• Win and loss statistics
• Bonus and promotional offer usage details

qu9i uses your information for the following legitimate and specific purposes:

• Account Management: To register, verify, and maintain your account.
• Age Verification: To ensure only users aged 21+ can access the platform.
• Financial Transactions: For the secure processing of deposits, withdrawals, and transactions.
• Customer Support: To resolve issues and provide assistance.
• Fraud Prevention: To detect and prevent suspicious activity.
• Legal Obligations: To comply with applicable laws and regulations.
• Service Improvement: To conduct analysis aimed at improving the user experience.
• Communications: To send important policy updates or account-related information.

We never sell or transfer your personal information to third parties for commercial purposes.

qu9i processes your information only on specific legal grounds:

4.1 Contractual Necessity

Information is processed to enter into and fulfill the service agreement with you. This includes account management, payment processing, and bonus distribution.

4.2 Legitimate Interests

Information is used to maintain platform security, prevent fraud, and improve service quality — in the legitimate interests of both us and our users.

4.3 Legal Obligations

Certain data storage and processing is mandatory in accordance with applicable laws, regulations, or directives from regulatory authorities.

In specific circumstances, qu9i may share your information with trusted third parties. However, this will always remain within the terms of this policy:

5.1 Payment Processors

Necessary information is shared with the relevant service providers to complete financial transactions via bKash, Nagad, Rocket, Upay, and bank transfers. These providers follow their own privacy policies.

5.2 Technology Infrastructure Providers

Technology service providers operating the platform may have limited access to data — only to the extent required to fulfil their specific responsibilities.

5.3 Legal Obligations

Information may be disclosed pursuant to a court order, legal process, or a valid request from a law enforcement authority. In such cases, we disclose only the information that is strictly necessary.

Under no circumstances do we sell or transfer your information to advertisers or marketing agencies.

qu9i has implemented industry-standard technical and organisational measures to protect your information:

• SSL Encryption: All data transfers are secured with 256-bit SSL encryption.
• Database Security: Collected data is stored in encrypted databases and can only be accessed by authorised staff.
• Access Controls: Strict access control policies are followed — each staff member can only access data relevant to their specific responsibilities.
• Security Audits: Regular security audits and penetration testing are conducted.
• Two-Factor Authentication: A two-factor authentication option is provided for account access.
• Staff Training: All staff receive training on data protection.

However, we want to make it clear that complete security on the internet cannot be guaranteed. In the event of a security breach, we will act quickly and notify affected users in a timely manner.

Cookies are used on the qu9i website. Cookies are small text files stored in your browser that help improve your browsing experience.

7.1 Essential Cookies

These cookies are essential for the platform to function correctly — maintaining login sessions, storing security tokens, and so on.

7.2 Functional Cookies

Used to remember your preferences and settings (such as language preference).

7.3 Analytical Cookies

Collects anonymous data to understand how the platform is used. This information is used to improve service quality.

You can manage cookies at any time through your browser settings. However, disabling cookies may cause some services to not function correctly.

qu9i retains your personal information only for as long as necessary:

• Active Accounts: Full information is retained for as long as your account remains active.
• Closed Accounts: Even after an account is closed, transaction and identity verification data may be retained for a specified period due to legal obligations.
• Financial Records: Retained for a specified period in compliance with applicable financial regulations.
• Security Logs: Technical security logs are deleted after a set period.

Once the retention period has passed, data is securely deleted or anonymised.

qu9i gives you the right to maintain control over your personal information:

9.1 Right of Access

You may request a copy of the information we hold about you. Contact our support team to obtain this.

9.2 Right to Rectification

If any of your personal information is incorrect or out of date, you may request that it be corrected or updated.

9.3 Right to Erasure

In certain circumstances, you may request that your data be deleted. However, some information may be required to be retained due to legal obligations.

9.4 Right to Restrict Processing

In some cases, you may restrict or object to the processing of your data.

To exercise these rights, please contact our support team. We will process your request within a reasonable timeframe.

qu9i provides services only to individuals aged 21 or above. We do not knowingly collect any personal information from minors.

If we become aware that a minor has registered, we will immediately close that account and delete all collected data. We follow reliable methods for age verification.

qu9i reserves the right to amend this privacy policy from time to time. In the event of any significant changes, we will:

• Publish an updated date on this page.
• Notify registered users via email.
• Display a notice on the platform if necessary.

Continued use of the platform after any changes will be considered your acceptance of the updated policy. We therefore recommend visiting this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. We will process your request as quickly and effectively as possible.

qu9i's 24/7 live chat and email support are available in both Bengali and English.