qu9i Responsible Gaming — Your protection is our priority
qu9i believes that gaming should be an enjoyable experience. Set your limits, play mindfully, and seek support whenever you need it.
Safe & Responsible
Gaming Platform
21+ This platform is for people aged 21 and above only. Keeping minors away from gaming is our ethical responsibility.
What is responsible gaming and why does it matter?
Online gaming is an enjoyable form of entertainment for many people. However, like any recreational activity, it can cause problems if it gets out of control. At qu9i, we firmly believe that awareness and moderation are the foundation of an enjoyable gaming experience.
Responsible gaming means staying within your means, setting limits, and enjoying gaming purely as entertainment rather than viewing it as a source of income. We are committed to providing you with all the tools and information you need so that you always stay in control.
At qu9i, responsible gaming is not just a policy — it is an integral part of our platform's core values. Our support team is with you 24/7 to help with any issue.
Our Protection Tools
Deposit Limits
Set daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately. This makes it easy to stay within your budget and avoid the risk of overspending.
Time Limits & Breaks
Give yourself a break for a set period — from one day to several weeks. During the break, logging in to your account or placing bets will not be possible. This break is highly effective for peace of mind.
Self-Exclusion
If you feel your gaming habits are getting out of control, use our self-exclusion feature. It deactivates your account for a set period — or permanently.
Session Reminders
Enable alerts at set intervals. These will remind you how long you have been playing, so you can take a break on time.
Loss Limit
Play will stop automatically once your losses reach a limit you set yourself. This is an effective way to keep financial losses within bounds.
24/7 Support Centre
qu9i's support team is with you 24 hours a day. Contact us via live chat or email — support is available in both Bengali and English. No matter how small the issue, we are here.
Warning signs of problematic gaming
If any of the following signs apply to you, contact our support team immediately or activate self-exclusion.
- Spending beyond your budget or playing with borrowed money
- Feeling a repeated urge to play in order to recover lost money
- Hiding your gaming habits from family and friends
- Neglecting work, studies, or family responsibilities to play
- Feeling restless, anxious, or mentally unsettled when not gaming
- Repeatedly trying to stop gaming but failing each time
- Viewing gaming as a solution to financial problems
How to use the protection tools
Step 1: Go to account settings
After logging in to qu9i, go to the "Responsible Gaming" section of your account profile. You will find all the tools together in one place.
Step 2: Set your limits
Set the deposit limit, loss limit, or session time of your choice. Contact us if you want to make changes — protective limits take effect immediately.
Step 3: Get support
For any issue or question, contact us via live chat or at [email protected]. Our team provides 24/7 support in Bengali and English.
More about self-exclusion
Self-exclusion is a feature that lets you block access to your own account. At qu9i, this process is simple and effective. You can choose any exclusion period from 7 days up to 6 months.
During exclusion, you will not be able to place any bets on qu9i and you will not receive any promotional messages. If you want to extend your break before it ends, that is also possible.
In the case of permanent exclusion, there will be no option to reactivate the account. This is an important decision, and we support it with full respect.
Protection of minors
qu9i strictly enforces the 21+ age rule. Age is verified at registration and identity documents may be requested in cases of doubt.
If there is someone in your household who is a minor and could access online gaming platforms, we recommend the following:
- Use a PIN or password lock on your device.
- Keep your login details secure and do not share them.
- Always log out after use.
- Consider using parental control software.
If you have any concerns about this, contact [email protected] — we will help.
Common questions about responsible gaming
Need help? We are always here
Our team is ready around the clock to ensure responsible gaming at qu9i.
Contact us via live chat or visit the FAQ page to learn more.